Mehta Brings Extensive Industry Experience to Further the Company’s Momentum in Fast-Growing Services Business
PLEASANTON, Calif. - Aug 22, 2011 : Polycom, Inc. (Nasdaq: PLCM), a global leader in unified communications (UC), today announced the appointment of Navin Mehta as senior vice president of Global Services. Mehta is responsible for driving Polycom's global services strategy, including the customer support function, and expanding its portfolio of service offerings to provide customers with complete UC solutions. Mehta will report to Sudhakar Ramakrishna, executive vice president and general manager of UC solutions and chief development officer.
"Our global services organization has had tremendous success, and bringing Navin on board will ensure we continue to drive our rapid pace of innovation and growth as the demand for visual collaboration solutions and services increases worldwide," said Ramakrishna. "With Navin leading the team, customers and partners gain a trusted advisor with expertise in delivering best-in-class services and customer support, and Polycom gains an industry veteran with a proven track record for leading and growing a services and support organization."
Polycom has seen strong revenue growth for its UC solutions, including services. In Q2 2011, Polycom announced record revenues of $366 million (24 percent year-over-year growth), with services accounting for more than 17 percent of revenue. Mehta brings 28 years of industry experience in services and customer support, including operational expertise and leadership, to help Polycom build on its momentum in the fast-growing services market.
Polycom UC video solutions bring people "face-to-face," creating a highly collaborative environment that significantly improves learning and engagement, as well as overall productivity and efficiency. Polycom and its network of partners provide a full range of UC service offerings, which continuously receive high customer satisfaction ratings. These service offerings include:
Customer care and support services including 24 x 7 technical help desk and onsite resident engineers
Professional services including network design, planning, implementation, deployment, optimization services, training, and certification programs
A range of hosted and managed services for UC solutions
"Polycom is committed to enhancing customer relationships by focusing on the full lifecycle of service offerings to ensure the successful creation, operation, and expansion of UC environments," said Mehta. "Whether a customer is creating a multi-point visual collaboration environment or launching a simple video starter-system, delivered traditionally or from the cloud, our full range of service offerings can be mixed-and-matched to accommodate their needs. We are committed to ensuring every customer has an exceptional experience with Polycom."
Previously, Mehta was the vice president of Professional and Application Services at Motorola Networks. He has also held executive services positions at Nokia Siemens Networks; Comverse Technology, Inc.; Nortel Networks Corporation; and Compaq Computer Corp./Digital Equipment Corp, and brings extensive domestic and global experience including international management assignments in the Asia-Pacific region.
Mehta has a master's degree in business administration from Boston University, a bachelor's degree in law from Delhi University in India, and a bachelor's degree from Punjab University in India.